Class Ambassador Practical Help Guide

This guide has been created by students in order to support you in your journey as Class Ambassadors.  Over the past three years, we have asked Class Ambassadors how they have felt about the role and what positive outcomes have come out of it for them.  In addition, we asked what and how they deal with a variety of situations.

This guide may or may not answer specific questions or situations you experience. So please remember the Student Association and the College are here to support you. Please remember this is a guide and nothing is set in stone. If you are not sure what to do, please contact the Student Association by email, StudentAssociation@west-lothian.ac.uk, phone 01506 427 701 or in person (Located in the street building at the top of the stairs) We are here to support you in your journey as Class Ambassador.

 The college is having an event how will you let your class know?

  • Facebook (group, chat) Print flyers, Class email
  • Speak in class, Social Media, Posters, and ask Lecturers to remind class.
  • Text
  • Take note. Ask for 5 minutes at the start of your class to let the class know about the event.
  • Hand out leaflets
  • Write it on a notice board
  • In the morning ask the class if they can stay behind for a minute at break to hear about the event.
  • Moodle
  • Plasma screens
  • West Lothian college web page
  • Student Association Facebook page

 There is a disruptive member of your class and the whole class is getting fed up, what do you do?

  •  Take the person aside and ask if they are ok and if they need any support.
  • Understand that people have lots of reasons for being disruptive and there may be a reason that needs addressing and support provided.
  • Speak to a lecturer about the individual.
  • Speak to the appropriate person and if needed take the complaint to head of the Department.

Your class have arranged a meeting as they are unhappy with an aspect of the course, what do you do?

  • Find out what are the issues from other students, take notes to determine the group’s feelings before approaching the lecturer. Make a note, or survey how many students feel this way.
  • Collect the information and pass it to your lecturer.
  • Class Rep should arrange to speak to lecturer and see if a solution can be found.
  • Speak to the Student Association for support.
  • Please ensure that your feedback is constructive and not aggressive.

You are trying to communicate information to your class and they are not listening and not really interested in what you have to say, what do you do?

  • Put information where everyone can access it. Put information across in different ways. (Facebook, Email, Speak to Class etc.)
  • Let them know in advance when the chat will happen. Let them know their opinion matters.
  • Tell them the information is for their own benefit and they will benefit if they engage and listen. Or ask how they would like the information communicated.
  • Inform your lecturer.
  • Break the class down into smaller groups
  • Speak to people individually and see if there’s a different way to explain.
  • 1 to 1 discussion
  • Email if that works better…

A member of your class approaches you and says that they have a problem, what do you do?

  • Speak to them in private, confidentially
  • Find out if it’s an individual issue or group issue.
  • Find out if it is a learning and teaching matter
  • If a Learning and Teaching matter, use your active listening, take notes, summarise and then feedback to them to ensure you have taken down all of the information correctly.
  • Ask if you can help and how would they like you to resolve the problem.
  • Tell them to speak to Student Advice.
  • Get advice from lecturer or SA (Student Association) if unsure

One person in your class is having a conflict with your lecturer and comes to you for advice. What do you do?

  • Discuss opinions & if can’t be resolved with lecturer seek advice
  • Evaluate issue then decide how to deal with it.
  • Speak to Student Support or the Student Association to support you
  • Listen to what they both have to say and take notes
  • Advise them to initially to speak to the lecturer
  • Ask the student how they want you to handle the situation
  • Arrange a meeting if the student is comfortable with that
  • Listen to their complaint and take notes
  • Talk with head of the department
  • SA-Student Association
  • Talk with college Head/Principal

You have been asked a question and don’t know what to do with the information you have been asked. Where do you go?

  • Do not give inaccurate advice
  • Let the individual know you are seeking further advice a
  • Research the question you have been asked
  • Speak to other class reps
  • Go to SA (Student Association) and ask where best to go with the information
  • Remember confidentiality!
  • Find someone that knows. Ask lecturer to point you to the right person.